Where Are you based?
2 Oaklea Terrace, Bishop Auckland, CO. Durham DL14 6HH
What type of business do you have?
Fish and Chip take away only.
How long have you been supplied by Collins Seafoods?
Collins first started supplying us in April 1990 and it has been uninterrupted throughout that time.
What is the value of Collins Seafoods supply to your business?
Collins Seafoods is an integral part of my business. To know that you have a consistent supply of quality products at a competitive price reassures you of costs during weekly and monthly purchases. Also the credit terms I receive allows me to budget during the month.
What services did you originally require from Collins Seafoods?
Back in 1990’s it was the supply of frozen at sea cod and haddock only but would supply on a daily basis which put them ahead of competitors who would only supply once or twice a week.
What services do Collins Seafoods supply to you today?
Still cod and haddock and a range of other frozen foods.
Do you find Collins Seafoods achieve all of your requirements, in terms of cost, delivery times, promotions etc?
In terms of delivery and tele sales excellent. Price I would always like it cheaper. I do get approached on a regular basis from other suppliers with a cheaper product but this is always short term. I am a great believer in loyalty and I hope this is reciprocated by Collins in the cost to me. I buy frozen products from Henry Colbeck and it would be nice to compare prices.
Would you recommend Collins Seafoods to others? If so, why?
Of course. Only good things to say
Are there any services Collins Seafoods doesn’t currently supply that you wished it did?
As I said the only things Collins does not supply my are the sundrie items Sausages burger etc.
If they start to stock other catering items packaging, fats, pop, flours, will that detract from their core business, fish?
Have you received good feedback on the quality of the products Collins Seafoods supply to you?
The only feedback I receive from my customers is return custom, which is very strong.
Have you anything to add about Collins Seafoods sales team, management or services?
I have known Richard for over 23 years now and we have always worked well. The amount of problems we have had I can count on one hand. His management and sales team along with accounts are always helpful, professional and pleasant. I hope I have in some small way contributed to Collins Seafoods success as they have in mine.